I'm sure everyone knows about Leatherman and their outstanding warranty but I've had reason to use it recently so I thought I'd give them a shout out here.
I had a wave and used it for 5 years before the Keyring thing fell off and the serrated blade didn't open smoothly any more. I thought I'd send it in for a repair but they sent me a brand new one within 5 days!
There was an option on the warranty form to tick if you didn't want a new tool but I left it blank as the other blades and wire clippers on the tool were quite eroded.
Anyway they saw fit to replace it with a brand new one which I'm quite chuffed about.
Whitby & Co (UK) Ltd
Canal Head North
Tel: 01539 721032
Fax: 01539 729573